Technical Customer Service Advisor, Chat

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  • Post Date: October 6, 2020
  • Applications 0
  • Views 4
Job Overview

Location: Lexington, Kentucky

Categories: Customer Support & Administration

Job Description

About ConduentConduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description

Do you like to help others solve their technology issues?

Do you keep up with the latest trends in technology, and are you always interested in learning more?

Do you get a sense of satisfaction from sharing your knowledge to help people?

If you answered yes to the questions above, we want to hear from you!  We are actively seeking full-time agents to deliver excellent technical customer service on behalf of our client – a world leader in technology and innovation.

As a Tier 1 Tech Support Advisor, you will be supporting our client’s customers as a first point of contact and resolving their technical issues. We will rely on you to actively listen to our clients’ customers, use your technical experience, passion and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role, you will not only be there to help customers with their account issues but also provide them with exceptional service.

To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

Conduent has an exciting opportunity waiting for you if you:

  • Are you a problem solver who can patiently listen to, understand, and address complex customer issues
  • Have strong people skills to build a genuine connection with a customer
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Want to work with one of the world’s most recognized brands
  • Provide calm conflict resolution and problem resolution for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
  • Can commit to 100% attendance for three weeks of paid training

To meet our requirements, you should:

  • Be at least 18 years or older
  • Have a High School Diploma, or equivalent
  • Be able to successfully pass a criminal background check
  • Have at least six months of customer service experience
  • Preferably, have previous Contact Center and/or work from home experience
  • Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
  • Be able to work independently with discipline and motivation to succeed in a virtual environment
  • Have excellent English written and verbal communication skills
  • Be courteous and friendly with high degree of professionalism
  • Thrive in a fast-paced work environment

In return we offer:

  • $13.50 – $14.50 per hour plus incentive and bonus programs
  • Health Benefits for you and your family, including medical, dental, vision
  • Ability to develop your skills and grow your career
  • Paid Time Off
  • An opportunity to work for a company passionate about helping people

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

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